Description

For urgent situations where visiting a clinic immediately is difficult.

What the service includes

• Visual assessment of symptoms: skin issues, wounds, swelling, redness, eye or dental issues, discharge.
• Evaluation of movement — limp, tremor, wobbling, breathing problems.
• Severity grading: mild, moderate, critical.
• Recommendations for home care and what should NOT be done.
• Guidance on whether clinic visit is required today, soon, or urgently.

Format

Messaging format and/or video review with actionable steps.

Process

1. Client sends photos/videos and short description.

2. Specialist analyses symptoms and asks clarifying questions.

3. A step-by-step care plan is provided.

Final outcome

• Quick clarity on what is happening with the pet.
• Understanding of urgency level.
• Clear instructions on immediate care.

Completion time

Response within 3–12 hours depending on workload and service level.