This Privacy Policy explains how Vetforpet collects, processes, uses, and protects personal information provided by clients who use our veterinary services. We respect your trust and are committed to ensuring the safety of personal data throughout the entire interaction process.

We collect and process information only to the extent needed to provide veterinary services, perform diagnostics, prepare recommendations, maintain communication with the client, and comply with legal requirements. Providing data is voluntary, however lack of certain information may limit the ability to complete diagnostic work or deliver the service.

We may collect the following information:
• client contact details (name, email, phone number, username);
• message history, uploaded photos, videos, attachments;
• pet details: name, age, breed, medical history, health condition;
• laboratory results, medical records, diagnostic images;
• transaction details (payment confirmations without storing card numbers or CVV);
• technical information during website use (IP address, cookies, language, region).

Personal data is used to identify the client, fulfill the order, prepare medical assessment, and provide communication during and after the service. We do not sell, rent, or give personal data to third parties except for legally required cases or secure partners involved in payment processing.

Data may be used for the following purposes:
• performing veterinary diagnostics and preparing reports;
• communication with the client regarding their order;
• sending results, files, and medical conclusions;
• customer support and feedback handling;
• improving service quality and platform performance;
• fulfilling obligations required by veterinary and legal regulations.

All personal data is stored securely and is accessible only to specialists directly involved in service execution. Access is restricted, and data transfers occur through encrypted channels. We take technical and organizational measures to protect information from unauthorized access, modification, loss, or misuse.

Clients have the right to request a copy of their data, correct inaccurate information, or request deletion of their information once the service is completed, unless retention is required for legal or medical documentation. A request can be submitted through support or via the contact email listed on our website. Data deletion is processed within 7–30 days except for files that we are legally required to retain.

Data storage timeframes:
• up to 12 months — photos, videos, chat history, consultations;
• up to 36 months — medical reports, diagnostics, test results;
• indefinitely — anonymized data used for analytics and service improvement.

We use cookies and analytics tools to improve user experience. Cookies do not store medical results or diagnosis details and are not shared with third parties except analytics providers. Clients may disable cookies in browser settings, although some features of the platform may function incorrectly.

We do not share personal data with third parties except when:
• required to process payments through authorized systems;
• requested by law or regulatory authority;
• necessary to prevent risk to animal or human life and safety;
• client has given explicit consent to forward data to a veterinarian, specialist, or laboratory.

By using Vetforpet services, the client confirms acceptance of this Privacy Policy. If the user does not agree with data storage and processing conditions, they must discontinue use and request removal of personal information from our system.

We reserve the right to update this Privacy Policy in response to new technology, legal requirements, or changes in service operation. The latest version is always published on the website and considered active from the moment of update.